tradeyListing standards
Tradey lists lead-capture, receptionist, and customer-support bots for small service businesses. To be listed, a bot has to meet the standards below. We review every submission by hand, and we can remove a listing that stops meeting them. These standards describe how we review bots. They are not a guarantee of any bot's performance.
1. Verified results
- Every performance claim (calls answered, leads captured, appointments booked, tickets resolved, response time) has to come with evidence we can check, like anonymized logs, a reproducible demo, or a reference customer.
- For receptionist and booking bots, the strongest evidence is a recording of a real call that ends in a confirmed booking on a live calendar, shared with the caller's consent and with personal details removed. A transcript or a scripted demo alone counts for less.
- Results have to say how they were measured: the time period, sample size, and what counts as a "lead" or a "resolved" ticket.
- A working demo or trial must be available for review.
2. Data handling
- A plain-language statement of what customer data the bot collects, where it is stored and processed, and how long it is kept.
- A list of the third-party services and AI model providers the bot sends data to.
- A way for the business to export and delete its data and its customers' data.
- Reasonable security: data encrypted in transit, access controlled, and no collection of payment card numbers or sensitive health data unless the bot handles it lawfully and says so.
- Bots that talk to the public have to say they are automated when asked, and have to follow applicable call-recording, texting, and consent rules.
3. Honest claims
- No claim of guaranteed revenue, rankings, or outcomes.
- Pricing is shown up front, including usage-based costs and what the buyer has to supply (for example, their own model API keys).
- Known limits are disclosed: languages, hours, integrations, and when the bot hands off to a human.
- No fake reviews, testimonials, or endorsements.
4. Builder identity and support
- A verified builder contact and a support channel with a stated response time.
- A way to reach the builder about problems or takedown requests.
Questions? Contact us. Ready? Submit your bot.